Privacy Policy
Pen Point Project Co.
Last updated: October 11, 2026

Overview
Pen Point Project Co. ("we," "us," "our") operates thepenpointproject.org (the "Platform"). This Privacy Policy explains what information we collect, how we use it, and the choices available to you — including special protections for users under 13.

Information We Collect
From all users:

Name, email address, and account credentials
Mobile phone number, where you choose to provide one
Enrollment and program information
Communications sent through the Platform
Technical data (IP address, device/browser type, usage logs)
From minor students (collected via parent/guardian):

Student's name, age/date of birth, guardian contact information
Session participation records and, if applicable, session recordings
Any information voluntarily shared by the student during mentorship sessions
We do not collect more information from a child than is reasonably necessary for the child to participate in the Platform's activities.

Children's Privacy Notice (COPPA)
This section applies to any user under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

Verifiable parental consent required. Before we collect any personal information from a child under 13, we obtain verifiable consent from a parent or legal guardian via a signed consent form and credit card authorization verification.

What we collect from children and why: name, stage name, birthday, age, email, guardian contact, and session video — collected solely to provide mentorship services and ensure child safety.

We do not condition a child's participation in an activity on disclosing more personal information than is reasonably necessary. We do not use children's personal information for behavioral advertising and we do not sell it to third parties.

Parental rights. A parent or guardian may at any time:

Review the personal information we have collected from their child
Request that we delete their child's personal information
Refuse to permit further collection or use of their child's information
Revoke consent previously given
Requests can be made to coppa@thepenpointproject.org.

Data retention (minors). We retain a minor's personal information only as long as reasonably necessary to fulfill the purpose for which it was collected, after which it is securely deleted, unless a longer retention period is required by law.

How We Use Information
To provide and administer mentorship programs and sessions
To communicate with students, parents/guardians, and coaches
To send transactional reminders about scheduled sessions, where you have consented
To maintain safety and conduct oversight of live sessions
To improve the Platform
Enrollment reporting to funders and for accreditation
<h2>How We Share Information</h2>
<p><strong>We do not sell personal information.</strong></p>
<p><strong>No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All text messaging originator opt-in data and consent will not be shared with any third parties.</strong></p>
<p>Mobile phone numbers collected for text messaging, SMS opt-in data and messaging consent are excluded from every category of sharing described below, without exception.</p>
<p>Subject to that exclusion, and for information other than mobile and SMS opt-in data, we may share:</p>
<ul>
<li>With coaches and mentors, solely as needed to deliver mentorship services</li>
<li>With service providers acting as our subcontractors, under contractual confidentiality obligations, and only to support services we provide to you</li>
<li>With legal authorities, where required by law or to protect the safety of a child</li>
<li>Aggregate enrollment counts with funders and accrediting bodies. These contain no mobile numbers and no SMS opt-in data.</li>
</ul>

Messaging Program Terms and Conditions
Program name: Pen Point Project Co. Session Reminders.

Who receives messages. Enrolled students, and the parents or legal guardians of students under 18. We do not send text messages directly to anyone under 18; a guardian provides consent and receives the messages on the student's behalf.

What we send. Transactional messages only: reminders about scheduled mentorship sessions and enrollment calls, and requests to confirm attendance. We do not send marketing, promotional, or fundraising text messages.

Example message:

Pen Point Project Co.: your session is Fri Oct 17, 4:00 PM. Please confirm: https://thepenpointproject.org/student/sessions Reply STOP to opt out.

Messages are sent from (478) 245-4777.

The consent checkbox, word for word. Before any text message is sent, the person checks a box that reads:

Yes, text me reminders about my sessions from Pen Point Project Co.

A guardian enrolling a student under 18 sees instead:

Yes, text me reminders about my child's sessions from Pen Point Project Co.

A decline option reading "No, do not text me." is shown directly alongside it. Neither box is pre-checked. This consent step is published in full, including the surrounding form fields and disclosure, at https://thepenpointproject.org/legal/sms-consent.html

Consent is not collected in a chat widget, a pop-up, a modal, or any overlay. It is a standard checkbox on a web form.

How you opt in. Consent is collected on our enrollment form at https://thepenpointproject.org/signup. After selecting an account type and continuing to the second step of the form, an unchecked consent checkbox appears directly beneath the mobile number field, reading "Yes, text me reminders about my sessions from Pen Point Project Co." A decline option, "No, do not text me," is shown alongside it. Neither box is pre-checked. Consent to receive text messages is not a condition of enrollment, of purchase, or of any service. Existing account holders are asked the same question inside their account and may decline.

Message frequency. Message frequency varies and depends on how many sessions you have scheduled. You will receive no more than two reminder messages per scheduled session.

Cost. Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, contact your wireless provider.

How to stop. You can cancel the SMS service at any time by replying STOP to any message. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT. We will send one message confirming that you have been unsubscribed, after which you will receive no further messages. To rejoin, opt in again through your account.

How to get help. Reply HELP or INFO to any message, or email support@thepenpointproject.org.

Carriers are not liable for delayed or undelivered messages.

Mobile opt-in data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties. No information-sharing practice described anywhere else in this Privacy Policy applies to mobile opt-in data or SMS consent.

Our Terms of Service are available at https://thepenpointproject.org/legal/terms.html

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, background-checked staff access to minor data, and role-based backend permissions for minor students. No system is completely secure; we cannot guarantee absolute security, but we do our utmost to ensure the data safety and security of all of our users. We encourage password resets and keeping your information up to date to ensure quick account recovery where necessary.

Session Recording
Live mentorship sessions may be recorded for safety and professional training purposes. Recordings are accessible only to approved coaches, mentors, and staff, and are retained for 120 days. Recorded sessions approved for publishing may be retained on the Platform indefinitely. Parents/guardians and coaches are notified at the start of any recorded session and may request session playbacks from their coach or mentor.

We do not record live mentorship sessions automatically, and we reserve the right to refuse session recordings at our discretion. Session recordings are for the sole purpose of student learning, platform growth, and professional training.

Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information. To exercise these rights, contact permissions@thepenpointproject.org.

Third-Party Links and Services
The Platform may link to third-party tools (for example, video conferencing providers). This Privacy Policy does not cover the practices of third-party services; please review their privacy policies separately.

Changes to This Policy
We will notify users of material changes to this Privacy Policy by email and on the Platform, particularly changes affecting the collection or use of children's information.

Contact Us
General privacy questions: privacy@thepenpointproject.org
COPPA / children's privacy requests: coppa@thepenpointproject.org
Text messaging support: support@thepenpointproject.org
Pen Point Project Co. · thepenpointproject.org